Refund policy
Refund Policy
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all orders. If you’re not satisfied with your purchase, contact us within 30 days of delivery and we’ll help make it right.
Damaged / Defective / Incorrect Items
If your item arrives damaged, defective, or you received the wrong item, please email us with:
- Your order number
- A photo of the issue
We’ll arrange a replacement or refund as quickly as possible.
How to request a refund
Email us at support@prettypetty.co with your order number and a brief description of the issue.
Refund timing
Once your request is approved, refunds are issued back to the original payment method. Processing times may vary depending on your bank/payment provider.